FAQ - Frequently Asked Questions
Product & Platform
What is SilkDock AI?
SilkDock AI is a unified AI gateway that gives businesses access to multiple AI models through one platform, one billing system, and one API.
Which AI providers does SilkDock AI support?
SilkDock AI supports OpenAI, Anthropic, Google, xAI, DeepSeek, Qwen, and more - 300+ models in total.
Why not integrate directly with AI providers?
Managing multiple providers creates operational complexity, fragmented billing, and higher infrastructure overhead. SilkDock AI centralizes everything through a single API and billing layer.
What is smart routing?
Smart routing automatically selects the most suitable AI model based on factors like cost, speed, reliability, and performance.
Can I manually choose specific AI models?
Yes. Customers can manually select models or use smart routing for automatic optimization.
Security & Infrastructure
Do you store or process customer data?
No. SilkDock AI does not train on, store, or process customer prompts or responses. We function as a routing layer between your application and AI providers.
Are you just a reseller?
No. SilkDock AI is an AI gateway and routing layer that provides unified billing, smart routing, infrastructure abstraction, usage management, and multi-provider access through a single API.
Do customers get locked into specific providers?
No. SilkDock AI is built without vendor lock-in. Customers can switch providers and models freely.
Do you support enterprise teams?
Yes. SilkDock AI includes enterprise features such as Role-Based Access Control (RBAC), centralized billing, usage tracking, and team management.
Pricing & Billing
How is SilkDock AI up to 30% cheaper than direct provider pricing?
SilkDock aggregates demand across customers and negotiates provider pricing at scale, passing significant savings directly to customers.
Is there a minimum spending requirement?
No. All customers receive the same pricing structure with no minimum spend threshold.
How does billing work?
SilkDock AI operates on a prepaid credit system. Customers top up credits and use them across different AI providers and models through one unified platform.
Do credits expire?
No. Credits do not expire.
Is there a platform fee to use SilkDock AI?
No. SilkDock AI charges no platform fee. You only pay for the AI usage you consume through the prepaid credit system.